Infrastructure

IT Support Training

Build a solid foundation in IT support. Learn hardware, software, networking, operating systems, and troubleshooting — practical skills for IT help desk and systems support roles.

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Course Overview

What You'll Learn

Computer hardware components and troubleshooting
Windows, Linux, and macOS administration
Networking fundamentals (TCP/IP, DNS, DHCP)
Active Directory and user account management
IT security basics and endpoint protection
Help desk ticketing and customer service skills
Remote support and desktop management tools
Preparation for CompTIA A+ certification

Course Details

Level Beginner

Duration 10 Weeks

Training Formats Virtual Live Class
Instructor-Led Training
Physical Training

Certificate Available

Language English

Price Request Quotation

Choose your preferred training format when contacting our team. Availability and pricing will be confirmed in your quotation.

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Curriculum

Course Modules

A structured, hands-on curriculum designed around real industry skills — not just theory.

Module 1: Hardware & Operating Systems

PC components, assembly and BIOS
Windows 10/11 setup and administration
Linux basics for IT support
macOS fundamentals

Module 2: Networking Fundamentals

OSI model and TCP/IP stack
Subnetting, DNS, DHCP, VPN
Wi-Fi troubleshooting and configuration
Network hardware: switches, routers, firewalls

Module 3: Active Directory & User Management

AD structure and domain controllers
Creating and managing user accounts
Group Policy Objects (GPOs)
Permissions and access control

Module 4: IT Security Basics

Types of malware and attack vectors
Antivirus and endpoint protection
Phishing awareness and social engineering
Password management and MFA

Module 5: Help Desk & Remote Support

Ticketing systems (Jira Service Desk, Zendesk)
Remote desktop tools (RDP, TeamViewer)
SLA management and escalation
Customer communication soft skills

Module 6: Capstone Simulation

Handle 10 real-world support tickets
Hardware fault diagnosis
Network connectivity troubleshooting
Security incident response walkthrough

Right Fit

Who This Course Is For

💻

Career Changers

People transitioning into technology from a non-IT background who want a structured entry point.

🎓

Fresh Graduates

Computer science or engineering graduates ready to build practical enterprise IT skills.

🔧

Non-Technical Staff

Office professionals who want to understand IT systems and prepare for internal IT roles.

Your Instructor

Meet Your Instructor

Chukwuemeka Adeyemi

Lead IT Infrastructure Instructor

A certified IT professional with 8 years of experience in enterprise IT support, systems administration, and CompTIA A+ training across Nigerian and South African corporations.

Student Reviews

What Our Students Say

★★★★★

"Thanks to H-Tech Innovations Hub, our workforce has been armed with highly relevant and in-demand tech skills — enabling consultants to stay ahead of big data trends."

Hassan Gray

Mobile Developer

★★★★★

"With H-Tech Innovation Hub, employees were able to marry technology and consultant soft skills. Once they took their key IT courses — the results were outstanding."

Emeka Obi

Cloud Engineer, Lagos