Quality

Quality & Management Systems

Understand ISO 9001, quality management principles, Lean and Six Sigma methodologies, and how to build robust quality management systems for organisations.

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Course Overview

What You'll Learn

History and evolution of quality
Deming, Juran, Crosby principles
ISO 9001 structure and clauses
Context of the organisation
Lean principles and waste elimination
Value stream mapping
Process design and modelling (BPMN)
KPIs and performance dashboards

Curriculum

Course Modules

A structured, hands-on curriculum designed around real industry skills — not just theory.

Module 1: QM Fundamentals

History and evolution of quality
Deming, Juran, Crosby principles
Cost of quality
Quality culture in organisations

Module 2: ISO 9001:2015

ISO 9001 structure and clauses
Context of the organisation
Process approach and PDCA
Documentation requirements

Module 3: Lean & Six Sigma

Lean principles and waste elimination
Value stream mapping
Six Sigma DMAIC methodology
Statistical process control basics

Module 4: Process Management

Process design and modelling (BPMN)
KPIs and performance dashboards
Root cause analysis (5-Why, Fishbone)
Continuous improvement cycles

Module 5: Auditing & Certification

Internal audit skills
ISO 9001 lead auditor overview
Non-conformance management
Preparing for certification

Module 6: Capstone

Design a QMS for a company
Conduct an internal audit
Present improvement recommendations
ISO 9001 exam prep

Right Fit

Who This Course Is For

🏭

Operations Teams

Manufacturing and operations professionals building quality systems.

🔍

Quality Auditors

Internal auditors expanding into quality management frameworks.

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Managers

Team leaders seeking structured process improvement skills.

Your Instructor

Meet Your Instructor

Folake Adeleke

Quality Management Lead

An ISO 9001 Lead Auditor and Lean Six Sigma Black Belt with 11+ years in quality management across manufacturing, telecoms, and financial services.

Ready to Strengthen Your Quality Management Skills?

Request a quotation for Quality & Management Systems training and discuss the training format that best fits your learning or organisational needs.

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